Revision 2026-02-19
Privacy Policy
We understand that the protection of your personal data is very important, so we make every effort to ensure that all data is processed lawfully, transparently and securely. When processing personal data, we comply with the General Data Protection Regulation (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania and other applicable legislation.
Secure data
Your control
GDPR compliance
Encrypted data
Data controller
UAB “Nordgun” · Legal entity code: 307542056
Dūmų g. 3-105, LT-11101 Vilnius
Phone: +370 612 47222
Email: info@nordgun.com
DPO email: info@nordgun.com
1. What is this document?
1.1. This privacy policy sets out how your personal data is processed when you use www.nordgun.com and related services.
1.2. The privacy policy applies together with the Website Terms of Use and the purchase–sale rules.
1.3. This Privacy Policy does not apply to third-party websites or services, even if you reached them through Nordgun links (e.g. payment service provider pages, partner websites). Before submitting personal data in such systems, read their privacy policy.
1.4. By using the Website, you confirm that you have read this Privacy Policy and agree to the terms set out in it.
1.5. The term “personal data” means any information by which you can be identified — directly or indirectly (name, email, address, phone number, IP address, etc.).
2. What principles do we follow?
- •We process data lawfully, fairly and transparently
- •We collect only for defined, clear and lawful purposes
- •We process no more data than is necessary
- •We strive to keep data accurate and up to date
- •We store only as long as needed for the purposes or required by law
- •We use appropriate technical and organisational security measures
- •We can demonstrate that we comply with all the above principles (accountability)
3. How do we collect your personal data?
a) Directly from you, when you:
- –register and create an account
- –place an order for goods
- –submit documents for the acquisition of firearms, ammunition or other special goods
- –communicate with us by email, phone, chat or contact form
- –subscribe to newsletters or give consent to marketing
b) Automatically, when you use the Website:
- –IP address, browser type, device, pages viewed, links clicked, cart contents are recorded
- –information is collected through cookies and similar technologies
c) From third parties:
- –payment service providers give information about payments made
- –delivery service providers give information about the status of the shipment
- –under the law we receive information from state institutions and registers (e.g. the firearms register)
4. Purposes of processing personal data
4.1. Purchase of goods and order fulfilment
- •Receive, confirm and fulfil orders
- •Process payments and issue invoices
- •Deliver goods
- •Administer returns and warranties
- •Communicate with you about the order
4.2. Account administration
- •Enable login and use of the account
- •Save delivery addresses and previous orders
- •Ensure account security
- •Apply features intended only for registered customers
4.3. Content personalisation and recommendations
- •Show relevant goods (firearms, optics, ammunition, clothing, etc.)
- •Analyse purchase and browsing history
- •Provide personalised offers on the website and (with consent) by email
4.4. Direct marketing
- •Send news, promotions and offers (if you have consented)
- •Send individualised offers based on purchase and browsing history
4.5. Handling requests and enquiries
- •Requests for help, complaints, warranty, returns
- •Requests under the GDPR (copy of data, erasure, etc.)
4.6. Analytics and statistics
- •How the website is used
- •Which pages and products interest users
- •Which campaigns are most effective
4.7. Profiling and automated decision-making
- •We use automated data analysis for personalised offers (e.g. based on the purchase history of firearms or hunting supplies)
- •This has no significant legal consequences for you — it helps to better tailor content
5. Can I refuse and still use Nordgun?
You can at any time:
- •withdraw consent to marketing
- •refuse targeting and analytics cookies
- •object to profiling for marketing purposes
When data is necessary to perform a contract (e.g. when acquiring a firearm or other goods that we are legally required to register), if you refuse the processing it will no longer be possible to place an order or complete a transaction for firearms, ammunition or other special goods.
6. To whom is your personal data transferred?
We may transfer your personal data to:
- •Payment service providers – banks, e-money institutions, card operators — only as much as necessary to make the payment
- •Delivery and logistics partners – courier and postal service providers — only as much as necessary to deliver the shipment
- •IT and cloud service providers – email, SMS sending, marketing, analytics service providers
- •Lawyers and debt recovery companies – if it is necessary to defend our rights and interests
- •State and law enforcement institutions – police, tax authority, etc. — when required by law or institutional instructions
All service providers who process your data on our behalf do so under contracts and only as much as necessary to provide the service.
Where necessary, data may be transferred outside the EEA, but only to countries that ensure an adequate level of data protection (e.g. standard contractual clauses).
7. How long do we store personal data?
| Data category | Storage period |
|---|---|
| Purchase data (invoices, transactions) | 10 years (accounting requirements) |
| Account data | Until the account is deleted |
| Marketing consents | Until consent is withdrawn |
| Customer enquiries | 3 years from the enquiry |
| Analytics data | 26 months |
| Firearms register data | As required by legislation |
When the period expires, data is irreversibly destroyed or anonymised.
8. Your rights
Right of access
You will receive confirmation of whether we process your data, information about purposes, sources and a copy of the data.
Right to rectification
You can correct or supplement inaccurate data by logging in to your account or writing to us.
Right to erasure
You can request erasure of data if it is no longer needed, processing is unlawful or you withdraw consent.
Right to restrict processing
You can request restriction of data processing during a dispute, unlawfulness or objection period.
Right to portability
You can obtain data in a structured, machine-readable format and request its transfer to another controller.
Right to object
You can object to the processing of data for marketing or profiling purposes.
How to submit a request?
By email: info@nordgun.com. Before providing information, we may ask you to verify your identity.
9. Cookies
On the website we use cookies and similar technologies to ensure proper operation, remember your choices, collect statistical information and (with consent) show personalised content and advertising.
You can manage cookies in your browser settings. Disabling essential cookies may cause the website to malfunction.
10. External websites
The website may contain links to other parties’ websites (manufacturers, payment partners, social networks). We do not control the content of such websites and accept no responsibility for how they process your data. Before submitting data, read the privacy policy of the relevant website.
11. Complaints and supervisory authority
If you believe we are violating the GDPR or other legislation, we first invite you to contact us:
UAB “Nordgun”
Email: info@nordgun.com
You also have the right to lodge a complaint with the State Data Protection Inspectorate (www.ada.lt).
12. Changes to the Privacy Policy
From time to time we may update this Privacy Policy (as services, technologies or legislation change). The updated version will be published on the Website, indicating the date from which it applies. If the changes are material, we will additionally inform you by email or by a notice in your account.
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Last updated: 2026-02-19