How do I register on the NORDGUN platform?

Registration is simple — click the “Register” button at the top and fill in the registration form. You'll need to provide your personal details and email. Your account is activated immediately.

What documents are required to buy or sell a firearm?

Required documents: a valid firearms permit for the relevant category of firearm, an identity document (passport or ID card), and a completed firearm transfer act. The transaction must be registered with the Police Department within 3 business days.

Can I buy a firearm without a permit?

No. In the Republic of Lithuania a valid firearms permit is required to acquire firearms. The NORDGUN platform operates in accordance with the law and allows trading only by licensed persons.

How do auctions work?

In auctions you can bid on the firearm you want. An auction runs for a set time, and the winner is the one who offers the highest price. After the auction ends, the winner and the seller get in touch to arrange the deal.

How does the payment system work?

NORDGUN does not process payments directly — we are a platform that connects buyers and sellers. Payment happens directly between the parties. We recommend completing transactions only after meeting in person.

Can I return a firearm I purchased?

The return policy depends on the seller. Since transactions take place between private individuals, we recommend agreeing on return terms with the seller in advance.

How do I report a suspicious listing?

Every listing has a “Report” button. You can also contact us through the help center or email us at info@nordgun.com.

Yes. We use the latest encryption technologies and comply with GDPR requirements. Your data is stored in encrypted form and is never shared with third parties.

Technical support · Help

You’re not receiving emails

This is the most common technical problem. Before contacting us, please check these points.

Check the spam folder
Gmail, Outlook and other providers often filter automatic emails. Mark the email as “Not spam” — that helps future emails.
Confirm that notifications are on
The “Email notifications” toggle must be enabled in your profile settings. If it’s off — the system doesn’t send emails at all.
Check whether you were logged in
The system deliberately doesn’t send an email if you were active on the platform in the last 5 minutes — it’s assumed you see the notification directly.
Add us to trusted senders
In your mail app add info@nordgun.com to contacts — that guarantees emails reach the main folder.

Cool-down times

Within the same chat emails are sent no more often than every 10 minutes, and “Favourites” notifications for the same listing — no more often than every 6 hours. This often explains why “an email should have come, but didn’t”.

You can’t upload photos

Photo uploads go to “Blob” storage. The most common errors and their fixes:

Check the file format and size

Supported formats: JPG, PNG, WEBP.
Maximum size — 10 MB. Photos taken with a phone sometimes exceed this limit; reduce them in the photos app.
You can upload up to 10 photos per listing at a time.
The HEIC format (newer iPhones) is not supported — convert to JPG.

Browser problems

Try updating your browser to the latest version.
Disable ad blockers — they sometimes block “Blob” upload requests.
Try another browser (Chrome, Safari, Firefox).
Make sure you have a stable internet connection — the connection must not drop during upload.

On mobile devices

If a photo doesn’t rotate correctly (e.g. an upside-down image), before uploading open it in the gallery, tap edit and save without changes — the phone will refresh the metadata.

You can’t log in

Password reset

On the login screen click “Forgot password”. The reset link is valid for 1 hour — if the email didn’t arrive, check the spam folder again.

Email not confirmed

An unactivated account can’t log in. On the login screen click “Resend confirmation email” and click the new link.

VPN interferes

Sometimes the security layer blocks a login request from unknown IP addresses. Try disconnecting from the VPN and trying again.

The session ends often

Cookies must be enabled in your browser settings. If you use “incognito” mode, the session won’t persist after the browser is closed — this is normal behaviour.

Auction problems

The bid button is inactive

You can’t bid in your own auction — the system blocks it.
The bid amount must be at least “current price + bid step”. Anything lower is rejected.
A bid can’t exceed the “Buy now” price.
The auction must be active — once time runs out you can no longer bid.

The auction was “extended” at the last minute

This is normal behaviour — auto-extension protects against “sniping”. If a bid was placed in the auction’s final minutes, the end time is extended. All participants are informed by email.

You don’t see your bid

Refresh the page — bids usually update in real time, but sometimes a reload is needed. If the bid still isn’t visible, check your email (you’ll get either a confirmation or an explanation of why the bid was rejected).

Browser glitches

The platform supports the latest versions of Chrome, Safari, Firefox and Edge.

A blank white screen

Refresh the page by pressing Ctrl/Cmd + Shift + R — this clears the cache.
Clear the browser cache and cookies for the nordgun.com address.
Try a private / incognito window.
If it still doesn’t work, send a screenshot and the browser name / version to info@nordgun.com.

Style errors or “jumping” text

Check whether fonts are loading — sometimes they’re blocked by CORS or ad blockers.
Disable browser extensions — some of them inject CSS that conflicts with our styles.

Mobile use

NordGun is a responsive website (PWA) that works great on both a phone and a tablet.

Create a shortcut on the home screen

Safari (iOS)
Press the share button → “Add to Home Screen”. When opened from there, NordGun works like an app — without browser bars.
Chrome (Android)
Three-dot menu → “Add to Home screen”. An icon appears in the app menu that opens NordGun in standalone mode.

Bottom navigation on mobile

At the bottom there’s quick access to home, browse, notifications and profile. If the navigation disappeared — it may be due to an incomplete login session; try logging out and back in.

You’re not receiving browser notifications

Check your browser settings — allow NordGun to send notifications.
In the system (Windows / macOS / iOS / Android) notification permissions must not be turned off.
If you use “Do not disturb” mode, notifications will be paused.
On mobile devices notifications work only when NordGun is added to the home screen as a PWA.

Other contacts

If none of the solutions above helped, contact us directly.

Email: info@nordgun.com
Phone: +370 612 47222
Chat on the platform: /help/chat
Working hours: Mon–Fri 9:00–18:00 (Lithuanian time)

Speed up the reply

When writing, include:

The email address the account is registered with.
The browser name and version (e.g. Chrome 132).
The device type (Windows / Mac / iPhone / Android).
A screenshot with the error.
The exact time the problem occurred.

Frequently asked questions

Why does the page load slowly?

Most often due to a weak internet connection or too many open tabs in the browser. Try closing unnecessary tabs and refreshing the page.

Is there a separate mobile app?

We don’t have a separate native app yet, but NordGun works as a PWA — once added to the home screen it works like a regular app, with notifications and offline caching.

What do I do if the site doesn’t respond?

First check other sites — the problem may be on your side. If only NordGun is down, write to us at info@nordgun.com stating the time and place.

How do I report a bug in the app?

Write to info@nordgun.com with the subject “Bug”. Attach a screenshot and a short description of what you were doing before the error appeared.

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