Reporting violations

Listing violations

• Incorrect categorisation — e.g. an inactive firearm in the “Accessories” category to bypass review.
• Obviously fake photos or ones taken from online shops.
• Prohibited items: ammunition for a minor, military equipment without a proper permit, firearm modifications without a certificate.
• A listing that names a minor as the seller or buyer.
• Suspiciously cheap prices with a request to transfer a deposit.

Chat violations

• A fraud attempt — a request to pay with gift cards, cryptocurrency, “intermediaries”.
• Pressure to move to WhatsApp, Telegram or SMS “faster”.
• Insulting, discriminatory or threatening content.
• Spam — repeatedly sent advertising messages.
• An attempt to extract personal data or passwords.

Account violations

• Impersonating another user or company.
• Using dealer status without a valid licence.
• Trading or sharing accounts (there must be one account per email).

From a listing or profile page

1. 1

   Open the listing or profile

   The one where you noticed the violation.
2. 2

   Click the flag icon

   The “Report” icon is next to the other action buttons (heart, share).
3. 3

   Choose the violation type

   From the drop-down list — fraud, fake listing, prohibited item, etc.
4. 4

   Briefly describe the situation

   Add context — when you noticed it, what seems suspicious. If possible, attach screenshots.
5. 5

   Submit the report

   After submitting you’ll get a confirmation email. The administration replies directly to it.

From a chat

In the chat header click the three-dot menu and choose “Report conversation”. The report automatically includes the chat context, so the administration needs no extra information.

Directly by email

In more complex cases write to info@nordgun.com. Attach links to listings, chats and screenshots.

1. 1

   The report enters the moderation queue

   You’ll immediately get a confirmation email with a unique report ID.
2. 2

   An administrator reviews the context

   The listing / account data, chat history and previous reports are checked. If needed, we contact you for more information.
3. 3

   Decision

   Depending on the severity of the violation, one of these measures may apply:

   • Warning — first time or an unclear violation.
   • Listing removal — does not comply with the rules.
   • Temporary ban — in case of several violations (7–30 days).
   • Permanent ban — a gross or repeated violation.
4. 4

   Reply to the reporter

   You are informed of the final decision by email within 2–7 business days (depending on complexity).

• Don’t report competitors just because they compete in your market.
• Don’t report buyers just because they offered too low a price.
• Don’t provide false information in a report — the administration checks all the facts.
• With repeated abuse, your own account may be restricted.

Reporting to the Police Department

• About suspicious activity involving firearms — the Police Department’s Firearms and Safety Service.
• About fraud over €500 — additionally inform us too, so we can block the account.
• Once you’ve filed a statement with the police, send its number to info@nordgun.com — it speeds up the block.