How do I register on the NORDGUN platform?

Registration is simple — click the “Register” button at the top and fill in the registration form. You'll need to provide your personal details and email. Your account is activated immediately.

What documents are required to buy or sell a firearm?

Required documents: a valid firearms permit for the relevant category of firearm, an identity document (passport or ID card), and a completed firearm transfer act. The transaction must be registered with the Police Department within 3 business days.

Can I buy a firearm without a permit?

No. In the Republic of Lithuania a valid firearms permit is required to acquire firearms. The NORDGUN platform operates in accordance with the law and allows trading only by licensed persons.

How do auctions work?

In auctions you can bid on the firearm you want. An auction runs for a set time, and the winner is the one who offers the highest price. After the auction ends, the winner and the seller get in touch to arrange the deal.

How does the payment system work?

NORDGUN does not process payments directly — we are a platform that connects buyers and sellers. Payment happens directly between the parties. We recommend completing transactions only after meeting in person.

Can I return a firearm I purchased?

The return policy depends on the seller. Since transactions take place between private individuals, we recommend agreeing on return terms with the seller in advance.

How do I report a suspicious listing?

Every listing has a “Report” button. You can also contact us through the help center or email us at info@nordgun.com.

Yes. We use the latest encryption technologies and comply with GDPR requirements. Your data is stored in encrypted form and is never shared with third parties.

Account and profile · Help

Registration

To start using NordGun, create an account — it takes less than a minute and requires no licence just to start browsing.

Open the registration window
Click “Sign in” at the top and choose the “Registration” tab.
Enter your personal details
You’ll need: first name, last name, a valid email address and a password (at least 8 characters, one uppercase letter and one digit).
Confirm your email
Within a few minutes you’ll get an email with a confirmation link. Clicking it activates the account.
Complete your profile
Once signed in, add your city, phone number and, if you like, a photo in the profile settings. A fuller profile builds trust with buyers.

Not getting the confirmation email?

Check your spam folder. If there’s no email after 10 minutes, click “Resend email” in the sign-in window.

Signing in

After registering, sign in with your email address and password. The session is kept for 30 days — if you often use a shared computer, click “Sign out” each time.

Forgot your password?

In the sign-in window click “Forgot password”, enter your email address and follow the link in the email. The password reset link is valid for 1 hour.

Can’t sign in

Make sure your email is confirmed — unactivated accounts can’t sign in.
Check your keyboard layout (Caps Lock, Lithuanian/English order).
If you use a VPN, the security layer sometimes blocks sign-in — try without the VPN.

Profile settings

All settings are available by clicking your profile photo at the top → “My profile”.

Display name — how your name appears on listings, reviews and chats. You can use your real name, a nickname or a company name.
City — used in search filters and shown on the listing card next to the price. Helps buyers find local items.
Phone number — never shown publicly. It is revealed to a buyer only when they click the “Show phone number” button, which they must confirm in a security pop-up.
About me — a short text shown on your profile page. Relevant for sellers, especially dealers.
Profile photo — JPG, PNG and WEBP formats up to 10 MB are supported. A square photo is recommended.

Email notifications

The system sends emails about important events related to your listings and chats. A toggle in the profile settings lets you turn all such emails off with one click.

Which emails you’ll get

A new message in a chat, if you are not signed in at the time.
A new bid in your auction (for the seller).
A notice that another participant outbid you in an auction (for the buyer).
A notice that someone marked your listing as a favourite.
Sale status changes: accepted offer, payment, cancellation.

Why you sometimes don’t get an email right away

To avoid flooding your inbox, two “cool-down” rules apply — they make sure you get one clear reminder rather than ten emails in a row:

Within the same chat, emails are sent no more than once every 10 minutes. Rapid back-and-forth is bundled into one notice.
The same “Favourites” notice for one listing repeats no more than once every 6 hours.

If you still don’t get an email — check your spam folder and your email address in the profile settings.

Verified account

A green check icon appears next to the name of verified users. It’s a signal to buyers that the account has been checked.

How to get verified

Submit a request
In the profile settings click “Verify identity”.
Upload documents
A copy or photo of your ID document from both sides. For private individuals an ID card is usually enough.
Add a firearms permit (if relevant)
Those wishing to sell regulated items — additionally attach a valid firearms permit or licence.
Wait for a reply
The administration reviews the request within 2–5 business days and informs you by email.

Benefits

Verified accounts rank better in search results and get access to the “Verified sellers only” filter in the “Browse” section.

Dealer account

Licensed traders can apply for dealer status. Approved dealers get advanced tools and appear in the “Partners” section.

What dealers get

A separate public profile page with the shop logo, contacts and reviews.
A dealer panel at /dealer with sales statistics, rating distribution, market position and percentile.
The ability to bulk-upload items via an XML file from your own trading system.
Inclusion in the public partner catalogue /partners.

How to apply

Get in touch by email at info@nordgun.com and attach:

Your company registration certificate.
Valid trading licences (for firearms, ammunition, etc.).
A short free-form request with the shop name and address.

Password and security

You can change your password at any time in the profile settings.

Use a unique password you don’t use anywhere else.
We recommend at least 12 characters with uppercase and lowercase letters, digits and a special character.
Never share your password even with the platform team — we will never ask for it.
If you suspect your account was accessed illegally, change your password immediately and write to us.

Deleting your account

You can close your account at any time.

To delete your account, go to the profile settings and click “Close account” at the bottom. Deletion is confirmed by email.

What you lose by deleting your account

All active and sold listings.
Chat history with buyers and sellers.
Reviews received and your rating.
Your favourites list.

This action is irreversible, so consider beforehand whether you’d rather just temporarily deactivate your listings.

Frequently asked questions

Can I have two accounts — private and dealer?

No, only one account is allowed per email address. Dealer status is added to an existing account rather than creating a new one.

Can I change my email address?

Yes, in the profile settings. After the change the new address must be confirmed — you’ll get an email with a link.

How do I change my display name?

In the profile settings, in the “Display name” field. After saving, the name updates immediately across all your listings and chats.

Why is my account shown as “unverified”?

Verification is optional but recommended. Without it you can use the platform normally — you just lose access to the “Verified only” filter and the green check icon.

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