Technical support

1. 1

   Check the spam folder

   Gmail, Outlook and other providers often filter automatic emails. Mark the email as “Not spam” — that helps future emails.
2. 2

   Confirm that notifications are on

   The “Email notifications” toggle must be enabled in your profile settings. If it’s off — the system doesn’t send emails at all.
3. 3

   Check whether you were logged in

   The system deliberately doesn’t send an email if you were active on the platform in the last 5 minutes — it’s assumed you see the notification directly.
4. 4

   Add us to trusted senders

   In your mail app add info@nordgun.com to contacts — that guarantees emails reach the main folder.

Check the file format and size

• Supported formats: JPG, PNG, WEBP.
• Maximum size — 10 MB. Photos taken with a phone sometimes exceed this limit; reduce them in the photos app.
• You can upload up to 10 photos per listing at a time.
• The HEIC format (newer iPhones) is not supported — convert to JPG.

Browser problems

• Try updating your browser to the latest version.
• Disable ad blockers — they sometimes block “Blob” upload requests.
• Try another browser (Chrome, Safari, Firefox).
• Make sure you have a stable internet connection — the connection must not drop during upload.

Password reset

On the login screen click “Forgot password”. The reset link is valid for 1 hour — if the email didn’t arrive, check the spam folder again.

Email not confirmed

An unactivated account can’t log in. On the login screen click “Resend confirmation email” and click the new link.

VPN interferes

Sometimes the security layer blocks a login request from unknown IP addresses. Try disconnecting from the VPN and trying again.

The session ends often

Cookies must be enabled in your browser settings. If you use “incognito” mode, the session won’t persist after the browser is closed — this is normal behaviour.

The bid button is inactive

• You can’t bid in your own auction — the system blocks it.
• The bid amount must be at least “current price + bid step”. Anything lower is rejected.
• A bid can’t exceed the “Buy now” price.
• The auction must be active — once time runs out you can no longer bid.

The auction was “extended” at the last minute

This is normal behaviour — auto-extension protects against “sniping”. If a bid was placed in the auction’s final minutes, the end time is extended. All participants are informed by email.

You don’t see your bid

Refresh the page — bids usually update in real time, but sometimes a reload is needed. If the bid still isn’t visible, check your email (you’ll get either a confirmation or an explanation of why the bid was rejected).

A blank white screen

• Refresh the page by pressing Ctrl/Cmd + Shift + R — this clears the cache.
• Clear the browser cache and cookies for the nordgun.com address.
• Try a private / incognito window.
• If it still doesn’t work, send a screenshot and the browser name / version to info@nordgun.com.

Style errors or “jumping” text

• Check whether fonts are loading — sometimes they’re blocked by CORS or ad blockers.
• Disable browser extensions — some of them inject CSS that conflicts with our styles.

Create a shortcut on the home screen

1. 1

   Safari (iOS)

   Press the share button → “Add to Home Screen”. When opened from there, NordGun works like an app — without browser bars.
2. 2

   Chrome (Android)

   Three-dot menu → “Add to Home screen”. An icon appears in the app menu that opens NordGun in standalone mode.

Bottom navigation on mobile

At the bottom there’s quick access to home, browse, notifications and profile. If the navigation disappeared — it may be due to an incomplete login session; try logging out and back in.

• Check your browser settings — allow NordGun to send notifications.
• In the system (Windows / macOS / iOS / Android) notification permissions must not be turned off.
• If you use “Do not disturb” mode, notifications will be paused.
• On mobile devices notifications work only when NordGun is added to the home screen as a PWA.

• Email: info@nordgun.com
• Phone: +370 612 47222
• Chat on the platform: /help/chat
• Working hours: Mon–Fri 9:00–18:00 (Lithuanian time)