Question 1

How do I register on the NORDGUN platform?

Accepted Answer

Registration is simple - click the "Register" button at the top and fill in the registration form. You will need to provide your personal details and email. The account is activated immediately.

Question 2

What documents are required to buy or sell a firearm?

Accepted Answer

Required documents: a valid firearms permit for the corresponding category of weapon, an identity document (passport or ID card), and a completed firearm transfer act. The transaction must be registered with the Police Department within 3 working days.

Question 3

Can I buy a firearm without a permit?

Accepted Answer

No. In the Republic of Lithuania, a valid firearms permit is required to acquire a weapon. The NORDGUN platform operates in accordance with the law and only allows trading by licensed persons. Without a permit, you can only purchase certain accessories that do not require one.

Question 4

How do auctions work?

Accepted Answer

You can take part in auctions by placing bids on the weapon you want. The auction runs for a set period, and the winner is the one who offers the highest price. After the auction ends, you and the seller will get in touch to finalize the deal and handle the paperwork.

Question 5

How does the payment system work?

Accepted Answer

NORDGUN does not process direct payments - we are only a platform that connects buyers and sellers. Payment takes place directly between the parties, when they meet in person and inspect the weapon. We strongly recommend not paying in advance and completing transactions only after a personal meeting.

Question 6

How do I ship a sold item?

Accepted Answer

When your item is sold, the platform automatically generates a shipping label. All you need to do is: 1) pack the item securely; 2) deliver the parcel to a courier office or parcel locker within 5 working days of the sale. You do not have to print the label at home – you can print it at the parcel locker using the code or at the courier office (you will also find the label on the order page). If the item is not shipped within the specified period, the order may be automatically cancelled and the funds refunded to the buyer. This shipping method applies only to items allowed to be sent by courier (e.g. airsoft, accessories); real firearms are handed over in person only.

Question 7

Can I return a firearm I purchased?

Accepted Answer

The return policy depends on the seller. Since transactions take place between private individuals, we recommend discussing the return terms with the seller in advance. Before buying, inspect the weapon carefully and ask all the questions you have.

Question 8

How do I report a suspicious listing or seller?

Accepted Answer

You will find a "Report" button in every listing. You can also contact us by email at info@nordgun.com or through the platform's messaging system. We will investigate all reports immediately and take appropriate action.

Question 9

Is my data safe?

Accepted Answer

Yes. We use the latest encryption technologies and comply with GDPR requirements. Your personal data, firearms permits and other sensitive information are stored in encrypted form and are never shared with third parties without your consent.

Question 10

How much does it cost to post a listing?

Accepted Answer

A standard listing is free. We also offer premium services that let your listing appear at the top of search results and get more visibility. Premium plan prices start from €5 per month.

Question 11

How do I contact a seller?

Accepted Answer

Once logged in to the platform, you will find a "Contact" button in every listing. This opens a messaging window where you can communicate directly with the seller, ask questions and arrange a meeting.

Question 12

Can I sell collectible or antique firearms?

Accepted Answer

Yes, you can sell collectible and antique firearms on the NORDGUN platform. However, they must still meet the legal requirements and have the appropriate permits and documents confirming their origin and legality.

Question 13

How do I check a firearm's serial number?

Accepted Answer

You can check a firearm's serial number at the Police Department or through their electronic system. Always verify that the number matches the one stated in the documents and that it has not been removed or altered. Never buy a suspicious firearm.

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